Terms of Service

This page contains our complete terms of service. You can review it here or download a copy for your records.

Terms of Service

Effective Date: 5/29/2025, Last Updated: 8/13/2025

1. Acceptance and Scope of Terms

By creating an account, accessing, or using any part of the Clerie platform, you agree to be legally bound by these Terms of Service.

  • You must be at least 18 years of age OR have parental/guardian consent
  • You must have the legal capacity to enter into this agreement
  • You must be authorized to bind any organization you represent
  • All information provided must be accurate and complete

2. Service Description

Clerie provides a HIPAA-compliant electronic health record platform for mental health practices:

  • Clinical documentation and treatment planning tools
  • AI-powered features for clinical support and analysis
  • Secure communication and coordination tools
  • Administrative and billing functions

3. User Categories and Requirements

Different user types have specific requirements and responsibilities:

  • Licensed Mental Health Professionals must maintain current credentials and comply with ethical standards
  • Healthcare Organizations must maintain appropriate licenses and insurance coverage
  • Clients have rights to access and control their health information
  • Trainees must operate under qualified supervision

4. AI Technology Framework

Our platform utilizes AI technology with specific capabilities and safeguards:

  • AI provides clinical decision support and data analysis
  • AI does not replace clinical judgment or provide independent diagnoses
  • All AI recommendations require professional validation
  • Regular algorithm auditing and updates are performed

5. Privacy and Security

We maintain comprehensive privacy and security measures:

  • HIPAA compliance with required safeguards
  • AES-256 encryption for data protection
  • Multi-factor authentication and role-based access controls
  • Regular security assessments and audits

6. User Responsibilities

Users must adhere to specific responsibilities:

  • Maintain secure access credentials
  • Provide accurate information
  • Comply with professional standards
  • Report security concerns promptly

7. Prohibited Activities

The following activities are strictly prohibited:

  • Security violations and unauthorized access
  • Clinical misuse or practicing outside scope
  • Unauthorized data sharing or disclosure
  • System abuse or resource exploitation

8. Service Level Commitments

We maintain specific service level standards:

  • 99.9% platform availability commitment
  • 24/7 technical support for critical issues
  • Regular system maintenance and updates
  • Comprehensive training and onboarding

9. Intellectual Property

Intellectual property rights and usage:

  • Platform software and technology remain Clerie property
  • Users retain rights to their health information
  • Custom content created by providers remains their property
  • De-identified data may be used for research and development

10. Financial Terms

Subscription and payment terms:

  • Monthly or annual subscription options available
  • Automatic renewal unless cancelled
  • Multiple payment methods accepted
  • 60-day notice for price changes

11. Liability and Disclaimers

Important limitations and disclaimers:

  • Service provided 'as is' without warranties
  • Limited liability for monetary damages
  • No guarantee of treatment outcomes
  • Force majeure provisions for uncontrollable events

12. Termination

Terms and conditions for service termination:

  • 30-day notice required for organizational accounts
  • 90-day data export period after termination
  • PHI retained according to legal requirements
  • Ongoing confidentiality obligations

13. Dispute Resolution

Process for resolving disputes:

  • Direct communication for initial resolution
  • Mediation for unresolved disputes
  • Binding arbitration for remaining issues
  • Governing law and jurisdiction provisions

14. Emergency Procedures

Protocols for emergencies:

  • Clear emergency contact information
  • System outage response procedures
  • Data security incident protocols
  • Business continuity planning

15. Accessibility

Our commitment to accessibility:

  • WCAG Level AA compliance
  • Assistive technology support
  • Multi-language support
  • Cultural competency measures

16. Contact Information

How to reach us: