1. Introduction

Clerie.ai ("we," "us," "our," or "Company") provides an Electronic Health Record (EHR) platform designed specifically for wellness providers, enhanced with artificial intelligence capabilities ("Service").

We are committed to protecting the privacy and security of your personal health information (PHI) and personal data
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EHR platform
Applies to healthcare providers, wellness professionals, and patients whose information is stored in our system

2. Scope and Applicability

This Privacy Policy applies to:

Healthcare providers and wellness professionals who use our platform
Patients whose health information is stored in our system
Administrative staff and other authorized users
All data processed through our AI-assisted features
We serve as a Business Associate under HIPAA and maintain compliance with HIPAA regulations. Learn more about HIPAA compliance on the HHS websiteHHS website

3. Information We Collect

We collect and process the following types of information:

Protected Health Information (PHI): Patient demographics, medical history, clinical notes, appointments, billing information, medication records, lab results, and wellness assessments
User Account Information: Professional credentials, contact information, user preferences, and authentication data
Technical Information: Device details, IP addresses, browser information, usage patterns, and system logs
AI Processing Data: Clinical documentation, historical patient data, diagnostic codes, and communication patterns

4. How We Use Your Information

We use your information for the following purposes:

Primary Healthcare Purposes: Treatment, payment, healthcare operations, care coordination, and population health analysis
AI-Enhanced Features: Documentation suggestions, clinical insights, treatment protocols, and workflow optimization
Platform Improvement: Using de-identified data to improve AI models, develop features, and enhance user experience

5. AI Processing and Machine Learning

Our AI processing practices include:

AI models are trained on de-identified, aggregated healthcare data
Individual patient data is never used to train AI models without explicit consent
Real-time AI processing maintains the same security standards as other PHI handling
AI recommendations are clearly marked as computer-generated suggestions

6. Information Sharing and Disclosure

We may share PHI in the following circumstances:

With Healthcare Providers: To support coordinated patient care
For Payment Purposes: With insurance companies and billing services
Legal Requirements: When required by law or regulatory mandate
With Business Associates: Who maintain appropriate privacy and security protections

7. Data Security and Protection

We implement comprehensive security measures:

Technical Safeguards: Encryption, access controls, network security, and secure backups
Administrative Safeguards: Staff training, access management, and incident response procedures
Physical Safeguards: SOC 2 certified data centers with restricted access and monitoring

8. Your Rights

You have the following rights regarding your information:

Access: Request copies of your health information
Amendment: Request corrections to inaccurate information
Restriction: Request limitations on use or disclosure
Accounting: Receive an accounting of disclosures
Notification: Be notified of privacy practices and breaches
Complaint: File complaints regarding privacy violations

9. Contact Information

For privacy-related inquiries:

Privacy Officer:nathan@clerie.ai
Security Team:security@clerie.ai
General Inquiries:support@clerie.ai
Website:ehr.clerie.ai/privacy-policy